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Top 10 tips for Shopping Online

The Internet is a great way to find best buys, to shop quickly or to track down goods that may not be freely available in the shops. If you don’t practice safe surfing, dealing with cash or credit over the Net is also an easy way to get ripped off. Follow these tips when shopping online.

Check out these "Top 10 Tips" provided by Consumer Affairs Victoria in their eCommerce Facts Sheet 2003

1 Check out the business

Don’t shop with a business unless you're sure that it's real and you know who you're dealing with. Look for a street address and other contact details, and a business registration number like an ACN (Australian Company Number) or ABN (Australian Business Number).

(We provide all company information as recommended above, in our 'Contact Us' area. If you have any questions, please contact us either by phone, mail or email, and we'll respond quickly)

2 Make sure you’re buying what you think you're buying

Check product photos and descriptions to confirm details like the number of items in a packet and whether the product will work with your equipment Make sure what you're buying is not subject to any import restrictions.

(We are licensed by the product distributors to sell everyything in our store. All products are genuine, and come with all original packaging and labels)

3 Check the cost

When you calculate the cost of a product, take into account the price in Australian dollars, any currency conversion fee imposed by your bank, any applicable customs duty or GST, and the cost of delivery.

(We take into account all GST - if applicable- plus all additional postage, handling and insurance, during the checkout process. The final figure is all you pay, unless your country has specific import duties or taxes)

4 Read the small print

Look for information like Terms & Conditions, Disclaimer, Legal Notices and so on to check the business’s conditions of purchase. Ask yourself questions.
• Can I return items after they've been delivered?
• Is there a guarantee on this product?
• Is there any product support if I need it?
• Is this product available to Australian purchasers?

(We adhere to all requirements for consumer under the Trade Practices ACT (1974) and other various state Legislations around Australia, including 'Fitness For Purpose' and 'Merchanable Quality'. More importantly, if you have any problems, tell us personally, and we'll do our best to make you happy. Our GOALLLLL! is for you to tell all your friends about the great service you got from us).

5 Protect your privacy

Be as choosy online as you are offline about what you say about yourself to whom. Avoid businesses that ask you for any information that is not strictly necessary for a successful purchase if they don't have a Privacy Policy that tells you what they intend to do with the information.

(We take your privacy seriously. We aren't some multi-national that share your information aroiund within their divisions, or sells you data off to anyone willing to pay for it. In fact we hate getting junk & spam ourselves. Of course we have a 'Privacy Policy', and we figure the best way on this is to follow the "Golden Rule - Do unto others as you would have them do unto you". Or in other words, "do the right thing".)

6 Confirm your order

Before you proceed to the payment part of ordering, you should be offered the opportunity to review and confirm what you have selected. At the confirmation stage, you should be able to:
• see the item number and item description of the products you’ve selected
• add or delete items from your order and see the changed costs
• see the price of all the items
• see the delivery cost
• see the total cost of your order
• confirm order and proceed to payment OR cancel order.

7 Pay securely

Before making an online payment, you should feel confident that the business has security procedures that:
• protect your credit card details while they are in transit over the internet
• ensure that once they arrive they are protected against any unauthorised use.

(In these days of internet scams and smarter hackers, the only method that we feel is as secure as possible is by using 'PayPAL'. They accept most payment options including credit cards, complete millions of transactions online everyday, and have some of the best policies and procedures we have seen, not to mention some really great consumer protection benefits as well.)

8 Keep all records

Keep copies of any paperwork associated with your online purchase. This includes:
• receipts
• any information in the shop, such as a returns policy, that may be relevant if a dispute arises.

(This is a great sugggestion. We also try to keep good records, so if you need information , please 'Contact Us').

9 Be aware that online consumers have rights just as offline consumers do.

If something goes wrong with your purchase, there are actions you can take with the shop, the appropriate Consumer Affairs agency and your bank to fix the problem.

10 If in doubt, stop

You can stop a transaction at any point up until you press the Pay or Confirm button that sends your order off to the business. If you feel any doubt at all about the transaction, at any stage for whatever reason, stop. Click out of the business or close your browser. You can always go back later and place an order if you want to.

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